- How much does it cost to have Custom Tickets stapled into books?
We base the price of booklet stapling on two factors: the number of tickets you've
ordered, and the amount of work it will take to sort your tickets into stacks. If
you need a rough estimate before you order, $0.14 per book is a good average.
To get a quote you can either call customer service at 888 771 0809, or email your order
information to firstname.lastname@example.org.
- How do you determine prices for Custom Ticket orders?
You and your Custom Tickets are unique, so we'll base our pricing on those factors
that make up your individual order, including but not limited to:
Quantity: Naturally, ordering more tickets will raise the overall cost of your order,
but unit price drops the larger your order is. In other words, 1000 tickets will
cost more than 100 tickets, but you'll pay less per ticket on the bigger order.
- Color: Color ink costs more than black ink.
- Bleed: Full bleed tickets require special cutting, which costs a little extra.
Size: The more tickets we can fit on a sheet of paper, the more cost effective it
is to print the tickets. Plus, if your tickets fit on the sheet of paper evenly,
it reduces the time that we spend cutting the tickets.
- Stapling: Stapling the tickets together in booklets adds to the cost.
- Reserved Seating: There is a small collate fee for reserved seating. The fee depends on the amount of tickets in your venue.
- Paper Type: Some of our papers are more expensive than others.
- Duplex Printing: Printing both sides of the ticket adds to the cost.
Need a little more specificity? Try our online quoter or our quick estimator for
an individual quote or estimate for your Custom Tickets. You can also email us at
email@example.com with your order information or call Customer Support
at 888 771 0809.
- Does it cost more to print in more than one color?
Not if you're printing digitally, and we are! We'll print as many colors as you
like and it won't cost any more than printing one color. Black ink is less expensive
than colored ink, so black and white tickets are less expensive than colored tickets,
but once you've chosen color tickets, go ahead and print rainbows if you like! It
won't cost any extra.
- When Eventgroove designs my tickets, who owns the artwork and copyrights?
If it's designed by Eventgroove, it belongs to Eventgroove. However,
if you'd like to purchase the rights to use the design, just contact Customer Support
at firstname.lastname@example.org or 888 771 0809.
- Can Eventgroove design a ticket based on my logo or other artwork?
Yes, we sure can! If you have the usage rights to an image, we can turn it into
a Custom Ticket. Just follow our file specifications for correct size and format
(listed below) or contact us (email@example.com or 888 771 0809) for additional
Start with images at 300 dpi resolution at print size in any of the following file
formats: JPEG, TIFF, or EPS. To design your own ticket, recommended file types are
TIFF, JPG, AI (Illustrator), or PSD (Photoshop) with a high resolution (300 dpi).
You may also want to let us know what fonts you are using. Please view our
for more information.
- What file formats work for Custom Ticket design?
Types of program files we accept:
- My event is going to be huge: multiple dates, multiple levels of seating, and multiple pricing options. I need multiple kinds of Custom Tickets! Can you do that? Does it cost extra?
Multiple ticket types? No problem! We can generate a separate proof for every different ticket type you'd like. We can even use different color schemes for different dates or levels of access, providing you with easy visual recognition. Because these are distinct tickets, we print and process each set separately to ensure the highest quality in both print and packaging. Pricing is slightly higher.
To get a quote you can either call customer service at 888 771 0809, or email your order
information to firstname.lastname@example.org.
- What are my paper options for Custom Tickets?
Custom Tickets offer the same great options as all our ticket templates! We can
print full color or black ink on white heavy weight card stock (matte or semi-gloss
finish) or white medium weight office paper (matte finish). The heavy weight card
stock is about the same weight as an expensive business card or greeting card. The
white office paper is slightly heavier than the regular copy paper.
We can also print black ink on medium weight colored ticket stock. Our medium weight
ticket stock is about the same weight as a standard business card and has a matte
In addition, we offer a heat sensitive security paper. This is also heavy weight
card stock with matte finish, plus some extras for our customers who take a serious
stance against ticket fraud. The message, "Security Paper, Do Not Duplicate," is
printed at a 45 degree angle, in a very light green, heat-sensitive ink. A slight
rise in temperate, such as that generated by rubbing, blowing, or holding the ticket
next to a light bulb or other heat source, turns the ink from light green to light
yellow. Your ticket takers can tell immediately whether the ticket is valid or not!
Once the paper cools down again, the message returns to its original color.
I'd like to avoid the madness of festival seating. Can you print tickets with assigned
seating? How does that work?
All in a day's work! Yes, we can print tickets with reserved seating (e.g. Section
A, Row 1, Seat 1). We just need to know what the seating options at your venue look
like. You can set up the venue yourself, with our user-friendly venue editor. Just
download the app (under point 3), enter your details, and email the file to us.
There's no charge for this service! You can even incorporate different price levels
(e.g. Main Floor = $15, Balcony = $20) or different areas (e.g. VIP, Premium) in
the venue file.
Another option, if you prefer not to down the app, is to set up your seating in
an Excel document, with the columns representing the different fields (e.g. section,
Or we can set the venue up for you. Just email your
seating chart or venue layout to email@example.com.
If you send us a print-ready file, please omit the seating information as well as
the perforated stub line. Just send us an additional mock up indicating the location
of the seating information and stub line. We need to use additional tools to print
individual seating information for each ticket, and to perforate the ticket stub,
rather than simply print a dotted line.
Do I have to send you artwork? Can you design a Custom Ticket from scratch? Does
that cost more?
Our design team can create a Custom Ticket from scratch, incorporating your design
ideas as well as any images or logos you may have. They can also use any online
template background that you like, design a ticket using artwork that you send us,
or combine all of the above. Designing a custom ticket from scratch doesn't cost
any more than our other Custom Ticket options.
- What is the minimum Custom Ticket size? What sizes are available?
It's your ticket: what size do you want it? Custom tickets can be almost any size,
with a minimum of 1.7 x 2 inches. Typical tickets are 6 x 2.25 inches (non-bleed)
or 5.63 x 2.01 inches (bleed), making the best use of our ticket paper.
- Can I have more than one stub on Custom Tickets?
Sure, we can perforate multiple stubs on Custom Tickets.
I'm creating a print-ready file. How do I add sequential numbering, stub lines,
and assigned seating?
We'll add it for you! Please leave this information off the print file and send
us an additional mock up indicating the location of the sequential numbering, assigned
seating, or stub lines.
Can you print my custom Invitations, Coupons, Gift Certificates, Posters, and Flyers?
Can they match my Custom Tickets?
We can print almost anything on almost any of our products. Depending on your needs,
we can customize any of our online tickets templates, create custom print products
using your artwork, or design your products from scratch. Our Custom Posters measure
12 x 18 inches, but if that's not big enough, we can go larger! Just check
our Large Format Poster and Banner page.
- What are the security options for custom tickets?
In additions to standard features like individual numbering and unique designs,
we offer a heat sensitive security paper for those who need an extra degree of assurance.
This heavy weight card stock features a matte finish and a security message printing
in heat-sensitive ink. The phrase, "Security Paper, Do Not Duplicate," is printed
at a 45 degree angle on one side in a very light, green, heat sensitive ink. Rubbing,
blowing, or holding the ticket next to any heat source will change the color of
the ink from light green to light yellow, for instant ticket validation. Once the
paper cools down, it returns to its original color.
Please keep in mind that if you add small text on top of the security ink, your
text will probably be illegible. In addition, printing a lot of text or a large
image over the security ink will prevent you from using the security feature to
verify the ticket's authenticity.
We offer standard security microtext printed on the back and is FREE (no charge).
The security feature is the Eventgroove logo with security microtext diagonally across.
Security microtext is extremely small, and in almost all cases, will not be legible
We can also print scannable barcodes for an additional security measure. Please
check with customer service to find out which codes we can print. If you choose
the barcode option, we'll send you a physical tickets sample so you can check the
compatibility of our barcodes with your scanner. We do not sell, provide, or recommend
Barcodes printed over a pattern or text will not be scannable. If you are using
the Heat Sensitive Security paper and print a barcode on the side with the security
ink, the barcode will not be scannable.
- Can I get samples of your Custom Tickets?
Yes! We love sending free samples, because it gives us a chance to show off our
high quality tickets. You can request yours on our Free Samples page. We will ship
your request with UPS Next Day Air Saver at no cost to you.
- Can you add booklets covers to my stapled Custom Tickets?
Yes, we sure can. We can add a front cover, a back cover, or both to your ticket
booklets. We can even print both sides of the covers in full color on white card
stock or black ink on colored card stock.
- Can you staple more than 10 Custom Tickets together?
It depends: booklet size depends on the weight of your card stock. If you choose
the heavy weight white card stock, 10 tickets per book is the maximum. For medium
weight colored card stock, we can staple as many as 15 tickets per book. With the
medium weight office paper in white, we can staple a maximum of 25 tickets in a
- How can I submit my artwork?
With ease! If the file is 5MB or smaller, just your email it to firstname.lastname@example.org.
Is your file too big? Here's another option. If the file is over 5MB you can upload
your artwork to "My Files" in your online account. Then select "have a customer
support agent contact me about this file." We'll get back to you as soon as we can,
within a couple of business days. You can always add notes to any files you upload.
Plus, we'll save your files in case you want to use them again in the future!
- What is "My Files"?
For your convenience, we offer "My Files" as an online storage space for any graphics
or logos you might want added to your custom orders. Configured to accept files
up to 30 MB, with a maximum storage capacity of 100MB, it's the perfect way to keep
your important graphics handy for current and future print projects. You can even
add notes to any files you upload, and, if you need to discuss your files before
you order, you can just check "have a customer support agent contact me about this
file" and we'll contact you within a couple business days to go over any questions
- Why do you need to send me a proof? I sent you a print-ready file.
We just want to get it right! The proof is a necessary step for any product you
order from Eventgroove, including custom orders. You're not just approving
the print file: reviewing your proof gives you a chance to make sure that all the
details are perfect. You can make sure we've reproduced your image exactly as you
like while you also verify quantity, size, pricing, shipping and billing information.
If you'd like any changes, the proof email gives you the opportunity to notify us
before we start printing your order.
- I don't like my proof. What do I do?
Let us know so we can fix it! Just reply to the proof email from email@example.com
to tell our design team about the problem and what you want changed. It's no problem
for us, and we want to make it perfect. Out design team will apply the changes,
generate a new proof, and email it to you by the end of the next business day at
the latest. Minor changes or mistakes on our side will generally be corrected the
same business day. So please let us know if you're not happy and give us a chance
to make you happy!
- Can you expedite my custom order?
It depends on what you order. Some products take a little extra time. We can usually
expedite orders for Custom Tickets, Event Wristbands and Economy Stickers. We typically
cannot expedite online templates, Vinyl Stickers, Large Format Posters, or Banner
If time is of the essence and you need us to rush your order, please call Customer
Support at 888 771 0809 as soon as possible. We'll do our best to help. Order time
is based on many factors, and we will try to accommodate you, but we cannot guarantee
that we will always be able to expedite orders.
We can offer to cut the standard 3-business day processing time to two business
days if you're willing to pay an additional 25% of the order cost, or even to one
business day for 50% of the order cost, although larger or stapled orders will still
increase processing time.
Customer Support can provide the exact additional price for rushing your order,
as well as the overall total, including shipping options.
- I want to order some custom products and some online tickets. Can I order them together?
We can help! If you're more concerned about money than time, it makes sense to order
online tickets and custom products together: you'll save on shipping costs, but
your online tickets will take longer than usual to arrive, since our custom products
have a longer turn around.
The ordering process is different for online and custom products, so please don't
complete your online order if you want to combine it with a custom one. Instead,
create an account online and add the online tickets to your cart without checkout
out. Make sure you've entered your shipping and billing information online and then
call Customer Support at 888 771 0809. We'll start the custom product ordering process
and finalize the entire order once we have all the information.
- Can I order matching Event Tickets, Event Wristbands, Stickers, and Banners?
We can match pretty much anything! If we sell it, we can probably make it match,
whether you choose your own design or an image from one of our online templates.
Our design team will work to adjust any artwork to fit the specs of the different
- Can I cancel my custom order?
We begin printing as soon as you approve your proof. If you haven't approved the
proof, you can cancel your custom order at any time with no penalty. You can still
cancel after approval, but we do charge a cancellation fee of $50.
- Can I make changes to my custom order?
Sure, you can easily make changes to your custom order any time before you've approved
the proof. Once you receive your proof from firstname.lastname@example.org, just reply
to the email and let our design team know what you want changed. We'll fix the proof
and email you a new one by the end of the next business day the latest. We do charge
the credit card on file and start printing your order as soon as you've approved
the proof, so if you need to make changes after approving the final proof, please
call Customer Support at 888 771 0809 as soon as possible. We'll see what we can
- What is the minimum Custom Ticket order?
Are you expecting 50 guests? The minimum order for Custom Tickets is 50. Remember,
the more tickets you order, the lower your cost per ticket will be.
- How do I order custom tickets? What's the process and turnaround?
We offer you a simple 5-step process:
- Generate or request a quote
- Place the order
- Approve the proof
We've tried to streamline this process to make it as easy as possible for you. You've
got three options for generating your quote: get a quote online, call Customer Support
at 888 771 0809, or email your order information to email@example.com.
Customer support will need 24 hours to generate a quote.
Ready to place your order? We'll need all your order information, including artwork
to the correct specifications. You can email everything to firstname.lastname@example.org,
or you can upload your files to "My Files" in your account online. We'll also need
your shipping and billing information. For your safety, please call Customer Support
to provide your credit card information - email is not a secure channel for your personal
details! We do not charge your credit card until you approve your proof, but we
do need it to get the order placed.
Once you've placed your order, it's proof time. Customer Support hands off your
specifications to the design team. Our talented graphic professionals will generate
and email you an electronic proof by the end of the next business day. Just look
it over and, if it meets your needs, email us back to approve! One you've approved
the proof and chosen a shipping option, we'll finalize the order by charging your
credit card and start processing your tickets.
We like to think we're pretty fast: orders up to 10,000 tickets are processed in
3 business days, although larger orders or orders requiring booklet stapling may
require a little extra time. Not fast enough? For expedited options, please call
Customer Support and we'll do our best to accommodate you.
Your order will ship from our printing facility the day it's finished. Remember
to add shipping time to processing time when you're calculating how long your order
will take to arrive. Depending on your needs, you can choose the shipping method
that works best for you: UPS Ground, 3rd Day, 2nd Day, or Next Day Air.
What are the design specifications for image size on my print-ready files? Can you
adjust my image if it's not the right size?
If you can design your image at 300 dpi resolution at print size, we can make it
work. It's especially important to start with 300 dpi if you have text in you image.
For non-bleed tickets (those with a white border), keep the image 0.17" in from
the cut size on all four sides. For bleed tickets (those where the color or image
extends to the edge of the ticket), extend the background color or image 0.1 inch
beyond cut size on all sides. Keep all text information 0.1 inch within cut size
to avoid it being cut off.
If you want your tickets to bleed but have not extended the background, we can adjust
it for you, as long as the background is a solid color or the image is in layers.
If you send us a print-ready file please omit sequential numbering, seating information,
and perforated stub lines. Instead, send us a mock up indicating the location of
these elements, and we'll add them for you.